Frequently Asked Questions

What should I do if I can’t find my worker?

As you probably know, several of our workers are in situations where it would be unwise to post their full name. We apologize for the difficulty this creates in searching for them and thank you for your understanding. If you cannot find someone on our site, please contact your worker for their unique URL.

How can I give to OMF workers sent by other (non-U.S.) countries?

Unfortunately, Partner Hub is only set up to receive donations for workers sent from the U.S. For a list of ways to give offline to those sent by another OMF sending country, please see http://partnerhub.omf.org/about/MoreWaysToGive

I’ve given to OMF on the old website. Do I need to create a new account on Partner Hub?

Yes. Your old username and password are not linked to this new site.

What are the fees associated with online giving?

  • Credit Cards:                 3.7% + $0.30. So a $100 gift would have a fee of $4.00
  • ACH (Bank Transfer):   Does not incur a fee.

For other ways to give offline without fees, see http://partnerhub.omf.org/about/MoreWaysToGive

How do I verify my bank?

Partner Hub uses a process called micro-deposit bank verification. Simply put, Partner Hub will place 2 very small deposits into your account and ask you to confirm the amounts. This helps protect you from online fraud.

You will only need to do this process once and will receive full instructions once you check out.

How do I change my recurring gift or pledge?

If you created a recurring gift or pledge on the Partner Hub, then you can change this information under the “My Profile” section of the site.

If you created the recurring gift or pledge outside of Partner Hub (for example through an Automatic Donation Plan), then please contact US.Donations@omfmail.com

How can I give offline?

Partner Hub accepts online giving in the form of credit cards, debit cards, and e-checks. For other ways to give, see http://partnerhub.omf.org/about/MoreWaysToGive

Can I track my offline gifts on Partner Hub? Or my previous online gifts?

Unfortunately, no. If you need a combined statement for tax purposes or have other questions about your previous offline gifts, please contact US.Donations@omfmail.com.

What if I’d like to give a personal gift directly to a worker?

All donations made on Partner Hub are tax-deductible and go toward your worker's ministry budget. As a result, we cannot accept non-tax-deductible "personal gifts" like a birthday check on this website. If you would like to give a personal gift, please see http://partnerhub.omf.org/about/MoreWaysToGive.

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