What should I do if I can’t find my worker?
As you probably know, several of our workers are in situations where it would be unwise to post their full name. We apologize for the difficulty this creates in searching for them and thank you for your understanding. If you cannot find someone on our site, please contact your worker for their unique URL, or email our Donations Supervisor at US.Donations@omfmail.com.
Can I see my previous offline gifts on the Partner Hub site?
Unfortunately, no. If you need a combined statement for tax purposes or have other questions about your previous offline gifts, please contact US.Donations@omfmail.com.
What are the fees associated with online giving?
- Credit Cards: 3.7% + $0.30. So a $100 gift would have a fee of $4.00
- ACH (Bank Transfer): .6%.
For other ways to give offline without fees, click here.
How do I verify my bank?
There are 2 ways to verify your bank account. The first is to choose the recommended method of logging into your bank account online through Partner Hub. Simply follow the directions given when you set up your payment method.
The second is a process called micro-deposit bank verification. Simply put, Partner Hub will place 2 very small deposits into your account and ask you to confirm the amounts. This helps protect you from online fraud.
You will only need to do this process once and will receive full instructions once you check out.
How do I change my recurring gift?
If you created a recurring gift on the Partner Hub site, then you can make changes under the “My Profile” section of your profile. Click on "Monthly Giving", then "Update Donation".
If you created the recurring gift outside of Partner Hub (such as through an Automatic Donation Plan), then please contact US.Donations@omfmail.com.
How can I give offline or to workers sent by other (non-U.S.) countries?
Partner Hub accepts online giving in the form of credit cards, debit cards, and e-checks. For other ways to give, see this document.
What if I’d like to give a personal gift directly to a worker?
All donations made on Partner Hub are tax-deductible and go
toward your worker's ministry budget. As a result, we cannot
accept non-tax-deductible "personal gifts" like a birthday gift
on this website. If you would like to give a personal gift,
please see this
document.
What
happens to the money I've given if a new worker that I'm helping
raise initial support can't reach their
target?
In the case of new
workers raising initial support before they join the ministry, we
recommend using the “Pledge/Defer Giving” option. This option
allows you to make a commitment without starting your giving
until the worker's ministry begins.
What if I can't afford to give? Are there other ways I
can support a worker I know?
Workers always appreciate prayer support. In addition, we
encourage you to ask them if there are specific needs you can
help with. For example, workers temporarily returning to the U.S.
for home assignment may need a vehicle to use or help getting
settled in a short-term residence during their stay. You might
also consider hosting a fundraising event.
Can I just give the money directly to my friend instead
of going through Partner Hub?
While there is a tax benefit to you by giving through Partner
Hub, it also helps the worker. Money given directly to them still
must be reported which becomes a management issue for the worker.
Giving through Partner Hub allows workers to focus more of their
time on their ministry tasks.